Delivery & Return Policy
Last updated on 19 September 2026
1. Nature of Our Services
Tech Lead Malaysia Sdn. Bhd. provides digital services only: custom software development, software subscriptions (SaaS), web hosting and cloud infrastructure. No physical goods are shipped.
2. Delivery of Subscriptions & Hosting
Access credentials and service details are delivered by email to the address provided at checkout within 1 working day after payment is confirmed. Dedicated servers and colocation services are provisioned within 3 to 7 working days as stated in your quotation.
3. Delivery of Custom Development
Custom systems are delivered according to the project schedule and milestones in the signed agreement. Each milestone is delivered through user acceptance testing (UAT), followed by deployment to the agreed environment and handover of documentation.
4. Returns
As our services are digital and delivered electronically, physical returns do not apply. If a service was not delivered, or does not work as described, please contact us and refer to our Refund Policy.
5. Support
For delivery issues or questions, email [email protected] or WhatsApp +60 11-3309 6171. We respond within 3 working days.
6. Contact Us
Tech Lead Malaysia Sdn. Bhd. CWS1-12, CoInnov8, Level 1, CoPlace 10, Block 2330, Jalan Usahawan, Cyber 6, 63000 Cyberjaya, Selangor, Malaysia Email: [email protected] · Phone: +60 11-3309 6171
