ReserveNow: Booking Platform Multi-tenant
Public booking link unik per tenant (cth: reserve-now.tech-lead.my/book/lalane). Pelanggan book online 24/7 tanpa daftar akaun. Multi-staff scheduling + BlockedSlot management. Untuk salon, spa, klinik, gym.
Challenge Faced
Service business handle booking via WhatsApp / phone. Owner kena reply manual hari-hari, stuck di phone. Double-booking common. Tiada visibility staff schedule. Pelanggan frustrated tunggu reply lambat. Bisnes lose customer.
“Service businesses that manage bookings through WhatsApp lose customers every week. Self-service booking is not a luxury, it is survival in competitive markets.”
Insight from this project
Solution Strategy
Modul lengkap that client dapat:
Public Booking Link
URL unik per business. Share di Instagram, WhatsApp. Pelanggan book sendiri.
Multi-staff Scheduling
Kalendar · Booking · Servis · Staff · Pelanggan · Tetapan.
BlockedSlot Management
Block bila staff cuti, kelas penuh, masa rehat.
Owner Dashboard
Real-time stats: Hari Ini · Pending · Pelanggan · Staff · Jumlah Bulan.
Before vs After
Sebelum
- WhatsApp manual reply hari-hari
- Owner stuck di phone
- Double-booking common
- Pelanggan tunggu reply lama, switch competitor
Selepas
- Public booking link self-service 24/7
- Schedule auto no double-book
- Owner free fokus business
- Pelanggan book instant tanpa daftar
How the System Operates
Laravel 12 + Vue 3 with API-first architecture. MariaDB for store. Multi-tenant via Sanctum tenant-scoped tokens. Schedule conflict detection logic. Email + WhatsApp confirmation via API. Public booking flow without registration friction.
Tech Stack
Achievement Results
Real Impact
Apa berubah selepas sistem live.
Untuk Pelanggan
- Book sendiri via link unik per business
- Tiada wait WhatsApp reply
- Pilih staff & time preferred
- Confirmation instant
Untuk Staff
- Schedule jelas per hari
- No double-booking
- Mobile view jadual
- Block slot bila cuti / rehat
Untuk Owner
- Dashboard real-time: Hari Ini · Pending · Pelanggan · Staff · Jumlah Bulan
- Reduce missed bookings
- Owner free dari phone, fokus business
- Multi-tenant, boleh resell
Strategic Lessons
- →Self-service booking saves owners hours daily. Time saved equals revenue freed.
- →Multi-staff scheduling is a killer feature. Staff see their own schedules, no confusion.
- →Multi-tenant SaaS means resell potential. Each business gets their own branded URL.
Connect with the founder
Razlan joins discovery calls for strategic projects.
