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00 Service · 06

Maintenance & Support

Ongoing fixes, updates and support for systems in production, including ones we did not build.

What you get

  • The team that builds your system is the team that maintains it
  • Support for systems we did not build, too
  • Security fixes from vulnerability assessments
Talk to us
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01 What’s included

What we look after.

Ongoing fixes, updates and support for systems in production.

  1. 01

    Fixes and updates

    Bug fixes, security updates and new features after launch.

    • Updates for new Android and iOS versions

  2. 02

    Technical support

    Technical support to keep your system running smoothly.

  3. 03

    Security

    Security hardening, fixes from vulnerability assessments, and secure defaults.

  4. 04

    Systems we did not build

    We also support systems in production that another team built.

Hosted with us? Patching, backups and monitoring are part of managed operations. How we run hosted systems

02 How we work

How support works.

One team from launch onwards, and you will know their names.

  1. 01LaunchDeployment and go-live monitoring.
  2. 02After go-liveMonitoring, debugging and performance tuning.
  3. 03OngoingMaintenance, security updates and technical support.
  4. 04Named peopleYou deal with the same people throughout.

For agencies, the work follows the procurement route that fits the contract value. How procurement works

03 In service

Systems we look after today.

Client systems in service today.

All 12 productsMeet the team

04 Other services

Other services, by the same team.

  1. 01Custom Software DevelopmentPortals, enterprise web systems and back-office platforms for government and enterprise.View service
  2. 02AI & Data AnalyticsAI that removes manual work, inside the systems people already use.View service
  3. 03IoT & System IntegrationWe connect systems that were never designed to talk to each other, with one secure login across them.View service
  4. 04Cloud & InfrastructureInfrastructure design, migration and managed operations, on our own servers or the cloud you choose.View service
  5. 05Training & ConsultingHands-on technical and digital-transformation training for in-house teams.View service

All services

05 Contact

Talk to us about support for your system.

Tell us what you need to run. We will reply with an honest view of scope, timeline and the right procurement route.

WhatsApp +60 11-3309 6171 [email protected]

What happens next

  1. 1You tell usWhat you need to run, by WhatsApp, e-mail or a brief.
  2. 2We replyAn honest view of scope and timeline.
  3. 3The right routeThe procurement route that fits your system.